EXCHANGE POLICY

RETURNS

We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange or credit note (valid for 3 months) on full priced items, should they meet the below requirements:

– Garment/s will need to be sent back to us within 10 days of delivery.

– Garments should be returned new, unused and with all designer tags still attached.

Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.

We do not offer refunds for change of mind, wrong decision or incorrect size. We do not offer refunds on SALE items, however we can issue a credit note or exchange.

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels.

Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.

Email hello@thestyledthings.com.au to request a Return Authorisation number (RA). Once you have received an authorisation number from The Styled Things send back the return within 10 days of receiving your item. The Styled Things will provide you with return instructions and delivery address upon return authorisation approval.

If you would like to exchange your item, please include your credit card details on the returns form as we charge $15 for return postage to you. Your card will only be charged should we have the available size/item for your exchange.

On receipt, we will assess the item to determine whether it’s fit for return, and then notify you of your store credit or exchange.

If you are undertaking a return, you are responsible for shipping back to The Styled Things and in the case of an exchange are responsible for shipping back to you.

 

RETURN AND EXCHANGE POLICY – PRE-ORDERED ITEMS

– If you have pre- ordered an item and wish to cancel your pre-order before the item arrives with The Styled Things or, following dispatch, you have received your pre-order and would like to return it, The Styled Things will issue you with a credit note (valid for six months) or exchange for another item only.

– If a repair or replacement is not available a refund or credit will be provided. All shipping costs will be refunded.

 

FAULTY RETURNS POLICY

We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please contact us at hello@thestyledthings.com.au and we will try and resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.

Please note items that have been damaged from wear and tear are not considered to be faulty.

If an item is considered damaged or faulty, The Styled Things will contact the supplier and it will be at their discretion to approve this return. They will then notify us as to whether the item will be repaired or replaced.

 

CANCELLATION POLICY

Once an order has been placed and we have processed the order you are unable to cancel that order. If you wish to change the items purchased you will have to wait until receiving the goods when you can then complete a return as per the instructions outlined in “Refund + Returns Policy”.

We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

We will usually refund any money received from you using the same method originally used by you to pay for the Product.

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